Push notifications not working
Turn on job notifications, send yourself a test alert, and fix notifications that aren't arriving on iPhone or Android.
Updated 11 October 2026
What you get notified about
With notifications on, Engineer OS alerts your phone when:
- you're assigned to a job ("New job assigned")
- the date, time or address of one of your jobs changes ("Job updated")
- someone sends a message on one of your jobs
You don't get notifications for status changes, quotes or invoices.
Turning notifications on
iPhone and iPad: notifications only work from the installed app, not from Safari. Install Engineer OS on your home screen first, then open it from the home screen icon.
Then either:
- tap Enable notifications when the "Enable job notifications" prompt appears, and choose Allow, or
- go to Profile, find Notifications, and tap Enable Notifications.
Admins: to get notifications on your phone, open the app there and use Switch to engineer view, then go to Profile.
Send yourself a test
Go to Profile → Notifications and tap Send Test Alert. A "Test notification" should appear within a few seconds. If it doesn't show while the app is open, close or background the app and look again.
If the test doesn't arrive
Check what the Notifications card on Profile says:
"Install app to enable": you're on iPhone or iPad in Safari. Install the app to your home screen, open it from there, and enable notifications.
"Blocked in browser settings": you, or your phone, said no at some point. Turn notifications back on, then tap Re-sync Device:
- iPhone: Settings → Notifications → Engineer OS → Allow Notifications.
- Android: long-press the Engineer OS icon → App info → Notifications → allow. Or in Chrome: ⋮ → Settings → Site settings → Notifications.
"Not enabled": tap Enable Notifications and choose Allow.
"Enabled on this device" but nothing arrives:
- Tap Re-sync Device, then Send Test Alert again.
- Check Do Not Disturb or Focus modes, and battery saver. On Android, battery optimisation can delay notifications; set Engineer OS (or Chrome) to unrestricted.
- Make sure you're signed in to the right company on this phone.
"Not supported on this device": your browser can't receive web notifications. Use Safari (installed to the home screen) on iPhone, or Chrome on Android.
New phone?
Notifications are set up per device. On a new phone, install the app, sign in, and enable notifications again.
Turning notifications off
Turn them off in your phone's notification settings for Engineer OS (or for Chrome on Android). Signing out doesn't stop them.
Still stuck? Email support@engineeros.uk