← Help centre
Troubleshooting
Sign-in and magic links, PWA install issues, push notifications, and common errors.
Sign-in problems
How sign-in codes work, what to do if your code doesn't arrive or doesn't work, the No access page, and resetting a password.
Push notifications not working
Turn on job notifications, send yourself a test alert, and fix notifications that aren't arriving on iPhone or Android.
Photo and upload problems
File size limits, accepted file types, and what to do when a photo, document or form won't upload.
Common error messages
What the messages and warning banners you might see in Engineer OS mean, and what to do about each one.
App install and update problems
Fix problems installing Engineer OS on your phone's home screen, and make sure you're running the latest version.